Customer Service

At Kathy Van Zeeland, we pair our design capabilities and quality product with the best retailers to bring the latest fashions to our customers. As a wholesaler, we have a return agreement with these high-end department stores, boutiques and online retailers.

We usually accept your returns through the retailers. The best avenue for you to address any issues is to go to the retailer where you purchased the bag. We also recommend speaking to a manager to receive the best assistance.

If you are outside of the retailer's return policy, or need further assistance; please contact us at